For some reason I have not had my TSB bonus payment for my TSB shares even though it was due to me.
Equiniti, the registrar for the shares, said that to qualify for bonus shares, investors were required to retain their TSB shares for one year with the intermediary through which they had purchased them.
Due to the takeover of TSB by Banco Sabadell, a cash equivalent of £3.40 per share was instead due.
You have inadvertently lost out on your £255 entitlement because, following the imposition of a monthly fee by your nominee provider, you moved your account.
I suggested you ask why you had not been warned of the catch but you have decided to leave things as they are.
• Jessica Gorst-Williams tackles consumer problems for Telegraph readers every week. To contact her, click here. If you want to ask a general money question, email [email protected] The best of the answers are included in our weekly newsletter